Position Summary

The Small Business Training Officer for the Small Business Lending Division works closely with the Small Business Loan Officers and the Loan & Marketing Associate to prepare for small business clients for loan applications.  The Small Business Training Officer is primarily responsible for providing coaching and development support to small business loan applicants and existing Small Business borrowers via one-on-one business coaching and advising. This is a newly created position with a growing certified Community Development Financial Institution §501(c)(3) nonprofit corporation.

Essential Duties and Responsibilities

  • Assist potential borrowers in completing a business plan, preparing business financials, and otherwise helping them prepare to submit an application for a Small Business loan.
  • Work with existing Small Business borrowers on a regular basis post-closing to review and update their plans and financials, head off issues before they become problems, and otherwise strengthen small businesses in Baltimore City.
  • Manage the implementation of the Small Business Training & Development program to assist existing and potential entrepreneurs in their efforts to access capital, achieve financial success, and improve the overall economy of Baltimore City.
  • Manage client impact data collection, recordkeeping, and reporting.
  • Oversee and manage robust Small Business Training and Development Program.
  • Work one-one-one with potential and existing Small Business applicants and existing clients to assist and advise them in the development and/or review of a comprehensive business plan that meets loan requirements.
  • Assist small business applicants and existing clients with preparation and analysis of small business financials.
  • Assess small business applicants and existing clients’ understanding of the legal requirements for starting or operating a business in Maryland and their basic understanding of small business financing, including financial planning, loan progression, typical credit criteria for small businesses, and personal vs. business credit matters, and provide the required training to assist clients in applying for loan funding.
  • Maintain a Schedule of Contact and facilitate ongoing communication with existing Small Business borrowers to review their updated business plans and financials, address any problems or concerns, and update their impact data for the organization’s records.
  • Interact directly with Small Business Loan Officers, Marketing Associate, and Director, to keep them well informed regarding the status of each entrepreneur’s progress and outcomes in coaching and developing loan applicants and existing small business borrowers.
  • Manage the expeditious flow of data between the small business loan applicants Loan Officers, especially in the preparation of submitting loan applications.
  • Maintain detailed reports of small business loan applicants’ and potential applicants’ stages of development and progress through the program, as well as impact, growth and financial data for applicants, potential applicants, and existing borrowers for presentation at regularly scheduled pipeline meetings, Small Business Advisory Board meetings, and Board of Directors meetings.
  • Manage and complete all program reporting requirements of the loan software system.
  • Refine the Small Business Training and Development program and explore ways to streamline the training process through automation and other methods.
  • Coordinate, develop, and host Small Business Training and Development seminars online and in-person (as appropriate) on various subjects of interest to entrepreneurs in Baltimore City, inviting relevant guest speakers and panelists when appropriate.
  • Coordinate, develop, and implement special projects as assigned by the Director, including, but not limited to, assisting in the preparation of grant applications and other capital raising proposals to support the Small Business Training and Development program.
  • Demonstrate proficiency in effectively communicating technical concepts, writing letters, memoranda, business summaries, position papers.
  • Work as a team member, to consciously support deadline needs, workflow and assignment schedules.
  • Performs other duties as assigned.

Desired Qualifications, Skills, and Experience

  • Excellent organizational skills, with an attention to detail and the ability to work independently.
  • At least five (5) years small business training experience or commercial/business banking experience and familiarity in working with start-ups, micro-businesses, and small to medium size businesses, with an emphasis on business lending.
  • Demonstrated leadership, organizational and interpersonal skills to direct, develop, and implement programming and engage existing and potential entrepreneurs.
  • Experience writing, developing, and/or reviewing business plans.
  • Small business advising and development experience – the ability to assess existing and potential business owner’s level of understanding of small business planning and financials.
  • The ability to coach entrepreneurs at various levels of skill, experience, and knowledge.
  • Effective time management and ability to establish and manage processes.
  • Familiarity with Baltimore City and its neighborhoods is a plus.
  • Ability to handle confidential and sensitive information.
  • Excellent listening, verbal, and written communication skills.
  • Commitment to customer service; the ability to establish rapport with persons of diverse ethnic, racial, and cultural backgrounds.
  • Critical thinker, resourceful and proactive.
  • Able to work in a fast-paced environment.

Computer Equipment and Software Requirements

  • Proficiency skill level with computer software including Microsoft Excel, Outlook, Word, and Power Point and database management.
  • Ability to navigate and use Salesforce databases or similar software.
  • Technologically savvy in handling administrative practices.


Selective Abilities and Physical Demands

  • Level 2 – Light Work (use of light force to lift, carry, push, pull or move objects), Limited exposure to adverse environment conditions, work occasional weekends and evenings/nights.
  • This position requires the ability remain stationary and to use computer monitor, keyboard, and mouse for extended periods of time.

Work Environment

The employee will work in an office environment with staggered attendance schedules.  Remote work will be required for days not reporting to the office.  The noise level in the work environment varies from moderate to loud; hectic situations can occur characteristic to working with infants, toddlers, and parents in need. Exposure to bright lights, noise, odors, and scents are common due to the open office environment.


  • Monday to Friday (Some Weekends as Required)
  • Typical Work Schedule: 9 AM to 5 PM
  • Work Remotely: Temporarily due to COVID-19

Work Site COVID-19 Precautions:

  • Remote interview process
  • Personal Protective Equipment is required and provided.
  • Face masks are required at workstations.
  • Temperature screenings and social distancing guidelines
  • Sanitizing, disinfecting, or cleaning procedures in place
  • Virtual meetings

Compensation Package

$60,000-$65,000/annually, commensurate with experience and qualifications, paid as a salary with benefits.  Compensation includes an excellent benefits package:

  • Life Insurance (after 90 days)
  • Health Insurance Option including vision and dental.
  • Paid Vacation (80 hours) after 1 year
  • 11 Paid Holidays
  • Personal/sick leave (80 hours) after 1 year/
  • 3 Days paid Bereavement leave for immediate family member.
  • 401(k) Plan
  • Continuing Education Assistance
  • Employer Sponsored Short and Long-Term disability insurance.

Equal Opportunity Employers (EOE).

Please send your resume and cover letter to: [email protected]